Shipping policy

Shipping & Return Policy

Thank you for shopping with Collected NYC! We strive to deliver your order in a timely manner and ensure your satisfaction with our products.

Shipping Rates

  • We offer free standard shipping on all orders over $70 within the contiguous United States.
  • For orders under $70 within the contiguous United States, a standard shipping charge of $7 will apply. Shipping rates to Canada will also be calculated at checkout based on your location and the weight of your order.
  •  During all sales and promotional events, a standard shipping fee of $7 will be applied to each order, regardless of order size or value, unless otherwise stated.

Delivery Time

  • Orders are typically processed within 1-2 business days.
  • Delivery times may vary depending on your location. Standard shipping usually takes 3-7 business days for delivery within the contiguous United States and may take longer for international orders.

Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using this number on our website or the carrier's website.

Returns Policy

We hope you love your purchase. However, if you need to return an item, we've made it easy for you.

Returns Window: You have 4 days from the date of delivery to initiate a return.

Eligibility: To be eligible for a return, items must be in unused, original condition with all tags and packaging intact.

How to Return:

  1. Initiate Return: Follow the return steps on our website to start the return process.
  2. Return Shipping: A standard $5 fee will be deducted from your refund for return shipping. We will provide you with a prepaid return shipping label once your return is approved.
  3. Refund: Once we receive and inspect the returned item, we will issue a full refund to your original payment method, minus the $5 return shipping fee.

Note: Returns initiated after the 4-day window or for items not in unused condition will not be eligible for a refund.

If you have any questions or need further assistance, please don’t hesitate to reach out to us at info@collectednyc.com.

Thank you for shopping with us!